FAQ

HOW ARE YOUR ITEMS MADE?

All pieces are handcrafted and produced in small batches in our studio in Los Angeles.

Every vessel is thrown on a pottery wheel, trimmed, then dried for 3-10 days. Once dry, the vessel is bisque fired at low temperature to make the piece strong enough for handling and glazing. Once cooled, the piece is sanded, cleaned, and glazed for function. The vessel then moves to the Cone 10 gas kiln where it fires to 2345 degrees, acquiring its final strength, watertightness, and full material expression.

Due to the multi-stage and handmade nature of our ceramics, each piece will vary slightly in texture, color, and size. This variation is part of the inherent beauty of handmade wares. 

WHERE CAN I PURCHASE YOUR WORK? DO YOU HAVE A PHYSICAL STOREFRONT?

Currently we are an online shop only. We also partner with a selection of wonderful stockists across the country. List coming soon.

HOW LONG AFTER I PLACE MY ORDER WILL IT SHIP?

Orders typically ship within 2-3 business days. Please allow for slight delays during busy holiday seasons.

If you need an expedited order, express shipping is available, and please don't hesitate to contact us at studio@sombra.la. We are often able to accommodate special requests.

HOW DO I CARE FOR MY SOMBRA VESSEL?

Our ceramics are made of a durable high-fire stoneware, but each piece is still susceptible to damage if mishandled. To ensure the longevity of your pieces, we recommend hand-washing under running water with dish soap and a soft bristle brush. For decorative pieces, most dust and minor marks can be removed with a damp, lint-free cloth and gentle cleaner such as those by Method.

Specific care instructions can be found on individual product pages. Please refer to product page for care instructions of specialty finishes such as Raku.

DO YOU MAKE CUSTOM ORDERS?

Yes! We are happy to do custom work for interior designers, architects, and hospitality. If you are looking for something specific please reach out to studio@sombra.la. We also have limited availability for individual commissions. More information can be found here.

DO YOU EVER HAVE SALES?

Yes, once or twice a year. Sign up for our newsletter and follow us on Instagram to be the first to find out about exclusive offers and online store and sample sales.

Discounted second quality and sample .pieces can be found here.

DO YOU HAVE A TRADE PROGRAM?

Yes—we offer 20% off and free shipping for interior designers, architects, and other trade professionals. You can learn more and apply here.

DO YOU OFFER WHOLESALE?

Yes—we work with a small number of retail partners who value thoughtful design and small-batch craftsmanship. Our standard terms are 40% off retail with a $500 opening minimum. You can learn more here.

I STILL HAVE QUESTIONS—HOW SHOULD I REACH YOU?

The best way to reach us is by email: studio@sombra.la. We aim to respond within 1–2 business days. For details on shipping, returns, and other policies, you can also visit our Shop Policies page. Instagram DMs are not monitored for customer service.