Shop Policies
Product Info
All pieces are handcrafted in small batches in our Los Angeles studio. Due to the multi-stage and nuanced nature of ceramics, slight variations in color, texture, and size are to be expected—and embraced—as part of the beauty of handmade work.
Functional tableware pieces such as serving bowls and cups are food-safe unless otherwise noted.
Product Care
Our ceramics are made of durable high-fire stoneware, but like all handmade pieces, they should be handled with care. To ensure their longevity, we recommend hand-washing with dish soap and a soft-bristle brush.
For decorative work and specialty finishes such as raku, clean with a damp, lint-free cloth and a gentle cleaner (e.g., Method surface spray). Avoid abrasive scrubbers or harsh chemicals.
Product-specific care instructions can be found on individual item pages—please refer to these before use.
Customer Care
For all product-related inquiries, please email us at studio@sombra.la. This is the best way to reach us; direct messages on Instagram are not monitored for customer service.
We aim to respond within 2 business days. During holidays or peak periods, replies may take a little longer—we appreciate your patience.
Shipping
All orders are processed and shipped from our studio in Los Angeles, California.
For in-stock items, please allow 2–4 business days for processing before shipment. You’ll receive a tracking email once your order ships. Please note that processing times may be longer during holidays and sale events.
We are not responsible for lost or stolen packages once they are in the hands of the shipping carrier.
For special shipping requests, feel free to email studio@sombra.la before placing your order.
International Orders:
Shipping times will vary. International customers are responsible for any customs duties, VAT, or import fees that may apply.
Returns
All sales are final, including custom and sample pieces. Once an order is in production or has been packed for shipment, it cannot be changed or canceled.
If your order arrives damaged or defective, please retain all original packaging and notify us within 5 days of delivery. Claims must include clear photos of the item, the outer box, and all packing materials. This documentation is essential for assessing the issue and determining the appropriate resolution.
While we are not liable for damage caused in transit, we take such matters seriously and are glad to assist with a carrier claim when reported promptly and properly documented. We’re unable to offer refunds or replacements for claims submitted after the 5-day window.
