Free domestic shipping on all orders over $100

Shop Policies

PRODUCT INFO

All pieces are handcrafted and produced in small batches in our studio in Los Angeles. Due to the multi-stage and intricate nature of ceramics, each piece will vary slightly in texture, color, and size. This variation is part of the inherent beauty of handmade wares. 

While most of our wares are one of a kind, our production collections will be noted as such in the product info. When ordering production wares, please note that the pieces you receive may not be the exact pieces depicted, but will be alike in style and proportion. Please read the specific dimensions and information listed in the product descriptions. 

 

CUSTOMER CARE

For any questions or assistance please email us at studio@sombra.la

The best way to reach us is by email. Direct messages on Instagram are not monitored regularly for product communications.

We do our best to respond within 2-3 business days. During holidays and peak periods it may take us longer to reply.

 

SHIPPING 

All orders placed with SOMBRA are processed and shipped from our studio in Los Angeles, California.

Order processing takes 2-5 business days for all in stock items. Once your package ships you’ll receive a notification via email. Please allow more time for processing during holidays and special sale days.

Made-to-order items generally take 4-6 weeks to produce. This allows time for the multiple stages of handmade ceramics: wheel-throwing, trimming, drying, bisque firing, glazing, and glaze firing.

Orders are shipped via UPS and can be expected to arrive approximately a week after shipping, but delivery dates are not guaranteed. We are not responsible for lost or stolen packages once they are in the hands of UPS.

If you have special shipping requests, please email us at studio@sombra.la to discuss shipping options.

International orders will take longer, so please consider this when ordering. International orders may be subject to duties and fees, which will be the responsibility of the customer to pay. 

 

RETURNS

All sales are final. If there is a defect or your order arrives damaged, please contact us within 5 business days with photos and we will work with you to replace the item. We are unable to offer refunds or replacements on orders that were received beyond that window.

 

CARE

Our ceramics are made of a durable stoneware, but each piece is still susceptible to damage if mishandled. Functional pieces like bowls, cups, plates, etc. are food-safe and dishwasher-safe. To ensure the longevity of your pieces, however, we always recommend hand-washing.