Shop Policies

PRODUCT INFO

All pieces are handcrafted and produced in small batches in our studio in Los Angeles. Due to the multi-stage and intricate nature of ceramics, each piece will vary slightly in texture, color, and size. This variation is part of the inherent beauty of handmade wares. 

Functional tableware pieces such as serving bowls and cups are food-safe. 

PRODUCT CARE

Our ceramics are made of a durable high-fire stoneware, but each piece is still susceptible to damage if mishandled. To ensure the longevity of your pieces, we recommend hand-washing under running water with dish soap and a soft bristle brush. For decorative pieces and specialty finishes such as raku, remove dust and minor marks with a damp, lint-free cloth and gentle cleaner such as those by Method.

Specific care instructions can be found on individual product pages. Please refer to these first.

CUSTOMER CARE

For any questions or assistance please email us at studio@sombra.la

The best way to reach us is by email. Direct messages on Instagram are not monitored regularly for product communications.

We do our best to respond within 2 business days. During holidays and peak periods it may take us longer to reply.

 

SHIPPING 

All orders placed with SOMBRA are processed and shipped from our studio in Los Angeles, California.

Order processing takes 2-4 business days for all in stock items. Once your package ships you’ll receive a notification via email. Please allow more time for processing during holidays and special sale days. We are not responsible for lost or stolen packages once they are in the hands of the shipping carrier.

If you have special shipping requests, please email us at studio@sombra.la to discuss shipping options.

International orders will take longer, so please consider this when ordering. International orders may be subject to duties and fees, which will be the responsibility of the customer to pay. 

 

RETURNS

All sales are final, including but not limited to custom and sample pieces. Once your order is in production, it cannot be changed or canceled. For items damaged in transit or defective parts, please keep all original packaging and document the damage as soon as the piece is delivered. Damage must be reported with photos within 5 days of delivery, and we will work with you to refund or replace the item. We are unable to offer refunds or replacements on orders that were received beyond that window.